Cookie Policy

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Crucial Legal Disclaimer: As an AI, I can help improve the clarity and structure of your Cookie Policy, and point out areas where it needs to align with current data protection laws. However, I cannot provide legal advice. The most significant missing piece in your current policy, from a UK/GDPR perspective, is a clear explanation of how you obtain user consent for non-essential cookies before placing them (e.g., via a cookie banner/consent management platform). This revised text will describe what a compliant process would look like, but you must consult with a legal professional specializing in data protection to ensure your website's actual implementation of cookie consent fully complies with the UK GDPR and Privacy and Electronic Communications Regulations (PECR).

H E Phillips Ltd Cookie Policy

Introduction to Our Use of Cookies

At H E Phillips Ltd, we use cookies and similar technologies on our website to collect information about Browse and purchasing behaviour. This includes details about pages viewed, products purchased, and how you navigate our site.

This Cookie Policy provides detailed information about the types of cookies we use, their purpose, and how you can manage your preferences. We are committed to transparency to ensure you are fully aware of our practices and can make an informed choice about your consent to cookies.

What Are Cookies?

Like most websites, our website uses cookies. Cookies are small data files that are placed on your computer, tablet, or mobile device when you browse our websites. They are used to 'remember' your device when it accesses our site.

Cookies are essential for the effective operation of our website, enabling you to shop with us online. For example, they allow us to remember if you are logged in, keep items in your shopping bag, and remember your preferences. They are also used to tailor the products and services offered and advertised to you, both on our website and elsewhere online.

Information Collected by Cookies

Some cookies collect information about Browse and purchasing behaviour when you access our website using the same computer or device. This includes data about:

Pages viewed
Products purchased
Your journey around our website
Your approximate location (e.g., based on IP address)

All data collected by cookies is anonymous wherever possible and will never contain individual details such as your name, address, telephone number, email address, or payment details, unless you explicitly provide them through other means on our site.

How We Use Cookies

We use cookies for various purposes to enhance your experience and improve our services:

Strictly Necessary Cookies: These cookies are essential for our website to function and cannot be switched off in our systems. They enable core functionalities like security, network management, and accessibility features. Without these cookies, services like adding items to your shopping basket or logging into your account would not be possible. These cookies do not store any personally identifiable information.
Performance & Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular, and see how visitors move around the site. This data helps us to continually improve the relevance of our promotional communications, your shopping experience, and our products and services. All information these cookies collect is aggregated and therefore anonymous.

Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages (e.g., remembering your preferences, or providing live chat support). If you do not allow these cookies, some or all of these services may not function properly.
Targeting & Marketing Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They don't directly store personal information, but are based on uniquely identifying your browser and internet device. These cookies are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They enable us to meet our contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

Types of Cookies We Use

During your visit to our site, we may use:

Session Cookies: These are temporary cookies that are deleted after each visit to our site. For example, they remember you for the duration of your visit, allowing you to add items to your basket and proceed through checkout. These cookies are removed from your computer as soon as you close your internet browser.
Persistent Cookies: These cookies remain on your device for a set period (which varies depending on the cookie) after you close your browser. They remember your preferences and actions (e.g., whether you logged in or out) and can display previously viewed products or items in a wishlist the next time you visit our site.
First-Party Cookies: These are cookies set by our website (https://www.google.com/search?q=hephillipsltd.com).
Third-Party Cookies: These are cookies set by third-party services that we use for analytics, advertising, or functionality (e.g., Google Analytics, social media platforms, advertising networks).

Your Consent & Managing Your Cookie Preferences

Under UK data protection laws, we are required to obtain your consent for the use of most cookies (excluding those strictly necessary for the website's operation).

Upon your first visit to our website, you will be presented with a cookie consent banner or pop-up. This tool allows you to:

Accept all cookies.
Accept only strictly necessary cookies.
Customise your cookie preferences by category (e.g., enable or disable performance, functionality, and marketing cookies).

You can change or withdraw your cookie consent at any time by clicking on the ['Cookie Settings' link / 'Manage Consent' button] (you should ideally have a persistent link, usually in the footer, that re-opens the consent tool).

Most web browsers also provide the option to turn off or disallow cookies. How you do this depends on the web browser you're using (instructions can usually be found in your browser's 'Help' menu).

Please be aware:

Disabling strictly necessary cookies via your web browser will mean you are unable to place an order or use essential functions on our website.
Refusing other categories of cookies may affect the functionality and your overall experience of many other websites and services, not just ours.
Cookies can also be deleted directly using your web browser. However, unless you adjust your browser settings to disallow them, they will be re-applied the next time you visit a website.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

Email: [Your Email Address, e.g., golduwant@aol.com]
Phone: [Your Phone Number, e.g., 01803 866018]