FAQs

Q: Is the diamond certified or graded independently?
A: The diamond has been graded in-house based on industry standards. Please contact us for more information if required.

Q: Is the chain removable or interchangeable?
A: Yes, the pendant can be purchased separately if you wish to use your own chain.

Q: Can I view this piece in-store?
A: Yes, the pendant is available to view at our Totnes shop. Please contact us to arrange a viewing.

Q: What is an old European cut diamond?
A: An old European cut is a traditional style of diamond cutting, popular before the modern round brilliant. It has a romantic vintage look with wider facets and a softer sparkle.

Q: Is this a brand new item or pre-owned?
A: This is a brand new pendant crafted from natural diamond and solid 18ct white gold.

Q: Do you offer resizing or chain length adjustments?
A: Chain length adjustments may be available upon request. Please contact us prior to purchase.

Q: Do you offer gift packaging?
A: Yes, this item comes beautifully packaged and ready for gifting.

Q: What guarantee is included?
A: The necklace includes a full guarantee on materials and craftsmanship, giving you complete peace of mind.

Q: Can I order this online?
A: Yes, we accept online orders via our website or over the phone. Nationwide UK delivery is available.

Q: Why buy from H E Phillips Ltd?
A: We are a family-run jeweller with more than 25 years of trusted service, specialising in both new and antique gold and silver jewellery.

Why Buy From H E Phillips Ltd?

With a legacy built on trust, authenticity, and refined taste, H E Phillips Ltd provides more than just jewellery—it offers timeless treasures backed by expert advice and exceptional service. Whether you're seeking a unique gift or a personal keepsake, every purchase is handled with care and professionalism.

Customers choose H E Phillips Ltd for:

• Expertly sourced and curated jewellery

• Transparent pricing and quality assurance

• Friendly, knowledgeable customer service

• A full guarantee on materials and craftsmanship

• A rich heritage in both new and antique pieces