Delivery Information

Our UK Delivery Service

At H E Phillips Ltd, we aim to get your beautiful jewellery to you safely and swiftly. We offer reliable delivery services across the United Kingdom.

Standard UK Delivery: For all UK orders placed before midday, we aim to dispatch your order promptly and deliver it within 3 working days.
Express UK Delivery: If your items qualify for Express Delivery, they will typically arrive within 1-2 working days. Please check individual product pages for eligibility and any associated costs.
Order Approval: All stated delivery times are subject to your order successfully passing our internal verification checks and payment authorisation.
Longer Delivery Times: In the rare event that a product has a longer delivery time (e.g., more than 48 hours), our client support team will contact you by email to confirm the approximate dispatch date.

We usually use [mention your primary courier here, e.g., Royal Mail Special Delivery, DPD, Parcelforce] for secure delivery. Once your order has been dispatched, you will receive a confirmation email, which may include a tracking number if available for your service level.

What Happens If You're Not In?

If you're not available to receive your delivery, our courier will typically [e.g., leave a card with instructions for redelivery or collection from a local depot/post office]. Please follow the instructions on the card to arrange redelivery or collection promptly.

Missing Parcels or Items

We take great care in preparing and dispatching your orders. However, if you experience an issue, please contact us immediately:

Missing Parcel: If your parcel has not arrived within 5 working days from the date of your dispatch email, please contact our team straight away. It's crucial that we are made aware of missing parcels within 5 days of the dispatch email. This allows us to investigate with the courier effectively and claim compensation where necessary.
Missing Items: If you receive your parcel and believe it has something missing, please contact our team immediately (within 2 days of receiving your delivery). Please retain all packaging as this is essential for our investigation.

Please understand that notifications received outside of these specified periods may unfortunately prevent a thorough investigation, and any claim against us for the lost or missing item may be rejected.

Delivery Address Information

Please ensure your delivery address is accurate and complete when placing your order. We cannot be held responsible for delays or non-delivery if the address provided is incorrect or incomplete.

Contact Us About Your Delivery

If you have any questions or concerns about your order's delivery, please don't hesitate to get in touch with our friendly team.

Email: [Your Email Address, e.g., golduwant@aol.com]
Phone: [Your Phone Number, e.g., 01803 866018]