FAQs

Q: Is the diamond natural or lab-created?
A: The diamond is 100% natural and GIA certified.

Q: What is included in the guarantee?
A: The guarantee covers all materials and craftsmanship under normal conditions of wear.

Q: Can I purchase the pendant without the chain?
A: Yes, you may choose to purchase the pendant alone for £725 or with the chain for £1,295.

Q: What makes a GIA certified diamond special?
A: GIA is the world’s most trusted gem grading authority. A GIA certificate ensures the diamond meets strict standards for quality and authenticity.

Q: Is the chain solid white gold or plated?
A: The chain is crafted from solid 18ct white gold.

Q: Can this be worn daily?
A: Yes, the diamond and setting are durable for daily wear, though we recommend proper care to maintain shine.

Q: Can the chain length be customised?
A: The listed chain length is 18 inches. Please contact us for bespoke options.

Q: Do you offer returns?
A: Please contact H E Phillips Ltd directly for return policy details.

Q: Where is H E Phillips Ltd based?
A: We are located in Totnes, Devon, and have been trading for over 25 years.

Q: Do you ship across the UK?
A: Yes, delivery is available throughout the UK.

Why Buy From H E Phillips Ltd?

With a legacy built on trust, authenticity, and refined taste, H E Phillips Ltd provides more than just jewellery—it offers timeless treasures backed by expert advice and exceptional service. Whether you're seeking a unique gift or a personal keepsake, every purchase is handled with care and professionalism.

Customers choose H E Phillips Ltd for:

• Expertly sourced and curated jewellery

• Transparent pricing and quality assurance

• Friendly, knowledgeable customer service

• A full guarantee on materials and craftsmanship

• A rich heritage in both new and antique pieces